Architect

Job Description: Principal AIOps Architect (Managed Services)
Location: Bengaluru/Hyderabad Experience: 8–15 Years Role Type: Technical Leadership / Client Advisory
The Opportunity
We are seeking a Principal AIOps Architect to lead the operational transformation for a strategic enterprise client. In this role, you will act as the "AIOps Champion," sitting at the intersection of Service Delivery and Innovation.
You will not just manage the client's infrastructure; you will modernize it. Your goal is to transition the engagement from a reactive "keep the lights on" model to a proactive, AI-driven "self-healing" operation. You will be the primary technical advisor to the client’s leadership, demonstrating how AIOps drives efficiency, reduces ticket volume, and improves user experience.
Key Responsibilities
•    Strategic Advisory: Partner with client stakeholders (CIO/VP of Ops) to define an AIOps roadmap that aligns with their digital transformation goals. Translate technical wins (e.g., "reduced noise by 40%") into business value (e.g., "saved 1,000 man-hours").
•    Value Delivery: Lead the implementation of AI and Automation use cases that directly impact Managed Services KPIs—specifically focusing on Ticket Reduction, MTTR (Mean Time to Resolve) improvement, and SLA adherence.
•    Architecture & Implementation: Design and deploy AIOps solutions (using tools like ServiceNow or custom stacks) to automate incident management, root cause analysis, and remediation.
•    Governance & Adoption: Establish the governance framework for AIOps within the account. Mentor the delivery teams (L1/L2/L3 support) on adopting new AI-driven workflows and moving away from manual legacy processes.
•    Innovation: Identify new opportunities within the client environment to introduce automation, upsell advanced capabilities, and future-proof the service delivery.
Required Qualifications
✅ Technical & Professional Must-Haves
•    Managed Services Experience: Proven background working in a Service Provider, Consultancy, or large-scale Managed Services environment. You understand SLAs, penalties, and the business of service delivery.
•    AIOps/SRE Expertise: 8+ years in IT Operations, SRE, or DevOps, with specific experience implementing AIOps platforms (e.g., ScienceLogic, BigPanda, Moogsoft, Dynatrace, Elk Stack) in a complex enterprise environment.
•    Automation Focus: Hands-on experience with automation/scripting (Python, Ansible, PowerShell) to drive Auto-Remediation and Self-Healing capabilities.
•    Client Presence: Exceptional communication skills with the ability to present technical strategies to non-technical client leadership. You can articulate why we are automating a process, not just how.
•    ITSM Knowledge: Deep understanding of ITIL processes (Incident, Change, Problem) and how AI disrupts/improves them. Experience with ServiceNow or similar ITSM tools is essential.
🌟 Good-to-Have (The "Consultant" Edge)
•    Transformation Track Record: Experience taking a legacy "people-heavy" support contract and transforming it into a "tech-led" automated service.
•    Data & Analytics: Ability to build dashboards (PowerBI, Tableau, Grafana) that visualize the "Value of Automation" for the client QBRs (Quarterly Business Reviews).
•    Certifications: ITIL v4 Managing Professional, AWS/Azure Solutions Architect, or specific AIOps tool certifications.