COTS - Technical Lead/Project Lead

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

Uniface Support Engineer

Experience

    
4 - 6 yrs

Location

Bangalore/Hyderabad

Shift Timings

    
Custom

Job Description

Key Responsibilities:

Provide Level 2 support for Uniface applications, including incident resolution, root cause analysis, and problem management.
Collaborate with Level 1 support, development teams, and business users to resolve technical issues efficiently.
Monitor application performance and proactively identify potential issues.
Perform impact analysis and implement fixes or workarounds for production incidents.
Maintain documentation for known issues, resolutions, and standard operating procedures.
Participate in change management processes, including testing and deployment of patches or enhancements.
Support application upgrades, patches, and configuration changes.
Ensure compliance with ITIL processes and internal SLAs.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3–5 years of experience in Uniface application support or development.
Strong understanding of Uniface architecture, components, and development lifecycle.
Experience with Uniface versions [insert specific versions used, e.g., Uniface 9.x, 10.x].
Proficiency in debugging and resolving Uniface application issues.
Familiarity with relational databases (e.g., Oracle, SQL Server) and SQL scripting.
Experience with Unix/Linux and Windows environments.
Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.

Preferred Qualifications:

Experience with Uniface migration or modernization projects.
Knowledge of ITIL framework and ticketing tools (e.g., ServiceNow, Remedy).
Exposure to other programming languages or integration technologies (e.g., Java, .NET, REST APIs).
Experience working in Agile or DevOps environments.

Competencies

Key Skills

• Experience with Uniface migration or modernization projects.
• Knowledge of ITIL framework and ticketing tools (e.g., ServiceNow, Remedy).
• Exposure to other programming languages or integration technologies (e.g., Java, .NET, REST APIs).
• Experience working in Agile or DevOps environments.

Soft Skills

Good at communication

Good at Attitude

Qualification

    
Bachelor’s in Engineering

Certifications