Deputy General Manager

1. Account Growth & Revenue Ownership

• Own P&L and revenue targets for assigned accounts
• Drive account mining and farming strategies
• Identify and convert upsell / cross-sell opportunities
• Build multi-year account growth roadmaps

2. Client Relationship Management

• Act as the primary point of contact for key client stakeholders
• Build CXO-level relationships
• Ensure high client satisfaction (CSAT) and retention
• Conduct regular business reviews (QBRs / MBRs)

3. Business Development

• Identify new opportunities within existing accounts
• Collaborate with sales/pre-sales teams for:
• RFP responses
• Solution positioning
• Drive deal closures and contract negotiations

4. Stakeholder & Team Management

• Lead and mentor Account Managers / Delivery Leads
• Collaborate cross-functionally (HR, Finance, Delivery, Sales)
• Ensure alignment with organizational goals

5. Governance & Reporting

• Track and report Revenue performance, Pipeline & forecasting
• Ensure compliance with internal processes and policies