Desktop Support L3

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

Desktop Support L3

Experience

10-12years

Location

Bangalore/Hyderabad

Shift Timings

24/5

Job Description

  Minimum of 10 to 12 years experiences in a large global Corporate IT Service Delivery/Support environment

·         Highly Technically Skilled to support the business and displays logical “from the ground up thinking and troubleshooting”

·         Troubleshooting of a wide range of desktop and infrastructure\software systems

·         Expert level Microsoft Office 365 and operating system Support

·         Process, results and Service delivery driven

·         Experience with ServiceNow processes and reporting capabilities

·         Advanced understanding of how domains and infrastructure work

Competencies

Key Skills

Troubleshooting, Windows, O365, SCCM, License issues

Soft Skills

Communication

Qualification

Degree in Information Technology, Computer Science

Certifications

ITIL certification (Foundation or higher)