Level 2 - Software Engineer

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

Networking Engineer L2

Experience

Location

Shift Timings

Job Description

We are looking for a Level 2 Network Engineer with strong hands-on experience in Routing & Switching and application delivery technologies such as F5 Load Balancer and Citrix NetScaler. The role involves operational support, troubleshooting, configuration, and performance optimization of enterprise network environments.
Key Responsibilities
Provide L2 support for enterprise network infrastructure (LAN/WAN/WLAN).
Configure, monitor, and troubleshoot Routing & Switching (Cisco/Juniper or equivalent).
Handle incident, problem, and change management activities as per ITIL processes.
Configure and support F5 BIG-IP Load Balancers (LTM, iRules – basic).
Manage Citrix NetScaler (ADC) including:
Virtual Servers
Load balancing methods
SSL offloading
Health monitors
Perform network troubleshooting for latency, packet loss, routing loops, and failover issues.
Work with L3 teams and vendors for complex issues and escalations.
Ensure high availability, performance, and security of network services.
Participate in planned maintenance, upgrades, and migrations.
Create and maintain network documentation, SOPs, and diagrams.

Competencies

Key Skills

Strong knowledge of Routing & Switching:
TCP/IP, OSI model
VLANs, STP, EtherChannel
OSPF, BGP (basic to intermediate)
NAT, ACLs
Hands-on experience with Cisco switches/routers (or equivalent).
Experience with F5 Load Balancer (LTM):
Pools, nodes, virtual servers
Load balancing algorithms
Basic iRules understanding
Experience with Citrix NetScaler / ADC:
LB, SSL, monitoring, HA
Network troubleshooting tools: Wireshark, TCP dump, SNMP, logs

Soft Skills

Qualification

Certifications