Level 3 - Senior Software Engineer
Date: 3 Jun 2025
Location: Bangalore, India
Company: Wissen Infotech Private Limited
About Us
Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.
Position Name
Service Desk Analyst-L2
Experience
3-5years
Location
Bangalore
Shift Timings
24x7 rotational shift
Job Description
Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience).
Excellent verbal and written communication skills with email etiquette and customer service skills
Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix
Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues
Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW).
Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures
Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs
Competencies
Soft Skills
Communication
Qualification
Any Bachelors’s Degree
Certifications
ITIL Preferred