Principal Engineer - Deskside Support

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.
 

Position Name

SCM Endpoint Management -L2

Experience

5-8 Years

Location

Hyderabad

Shift Timings

24/7 Rotational Shifts

Job Description

The SCCM and Intune Engineer is responsible for the administration, configuration, Patching, Image Management and support of Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune environments. This role ensures efficient and reliable operation of the infrastructure supporting endpoint management, software distribution, patch management, and mobile device management.

Key Responsibilities:

SCCM:

Administer and maintain the SCCM infrastructure, including server configuration, site management, and client deployment.
Patching of servers and end points
Troubleshooting end user issues (app install failures, Image related issues etc)
Implement and manage software distribution, application packaging, and operating system deployment (OSD) tasks.
Configure and monitor patch management processes, ensuring timely deployment of updates and patches.
Troubleshoot and resolve SCCM-related issues, including client and server-side problems.
Perform routine maintenance, including database backups, system updates, and performance tuning.
 

Intune:

Configure and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).
Patch management
Develop and enforce end user device and application policies in alignment with organizational security standards.
Monitor and troubleshoot Intune deployment and compliance issues.
Integrate Intune with other Microsoft services, such as Azure Active Directory (AAD) and Microsoft 365.
 

Collaboration and Support:

Work closely with other IT teams to ensure integration and support of SCCM and Intune solutions within the broader IT infrastructure.
Provide support and training to end-users and IT staff on SCCM and Intune functionalities.
Collaborate with vendors and third-party support teams to resolve complex issues and implement new features

Competencies

Key Skills

• In-depth knowledge of SCCM architecture, configuration, and troubleshooting.
• Experience with Microsoft Intune and its integration with other Microsoft services.
• Proficiency in scripting languages (e.g., PowerShell) for automation and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Soft Skills

Qualification

Any Graduation

Certifications

    
SCCM, Intune