Principal Engineer - Network Engineer (Voice) L2
Date: 4 Feb 2026
Location: Bangalore, India
Company: Wissen Infotech Private Limited
About Us
Position Name
Network Engineer - L2
Experience
Location
Bangalore
Shift Timings
Job Description
• Provide Level 2 support for network-related incidents and service requests
• Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
• Handle escalations from L1 and coordinate with L3 / vendors for complex issues
• Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
• Perform root cause analysis (RCA) and implement preventive measures
• Configure and support routers, switches, firewalls, and load balancers
• Support network changes, upgrades, and maintenance activities
• Ensure compliance with security and operational standards
• Maintain network documentation, diagrams, and SOPs
• Participate in on-call / shift-based support as required
Competencies
Key Skills
Soft Skills
Qualification
Certifications