Technical Lead- Servicenow

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Date: 10 Mar 2026

Location: Bangalore, India

Company: Wissen Infotech Private Limited

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

ServiceNow Developer L3

Experience

6-9 Years

Location

Bangalore

Shift Timings

Rotational Shifts

Job Description

Job Summary

We are looking for an experienced ServiceNow Developer/Consultant with strong expertise in ITSM, ITOM, and HRSD modules. The candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions.

Key Responsibilities

  • Design, develop, and implement solutions on the ServiceNow platform.

  • Configure and customize ITSM modules including Incident, Problem, Change, Request, and Service Catalog.

  • Implement and support ITOM solutions such as Discovery, Service Mapping, Event Management, and CMDB.

  • Develop and configure HRSD solutions including HR Case Management, Employee Service Center, and HR workflows.

  • Build ServiceNow workflows, Flow Designer flows, and business rules.

  • Develop custom applications, UI policies, UI actions, and client scripts.

  • Integrate ServiceNow with other systems using REST/SOAP APIs.

  • Maintain and improve CMDB data quality and governance.

Required Skills

  • 5 - 7 years of experience working on the ServiceNow platform.

  • Strong experience in ITSM module implementation and customization.

  • Hands-on experience with ITOM (Discovery, Service Mapping, Event Management).

  • Experience implementing HRSD (HR Case Management, HR Catalog, Employee Center).

  • Strong knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes.

  • Experience with ServiceNow Flow Designer and IntegrationHub.

  • Experience with ServiceNow update sets and deployments..

Good to Have

  • ServiceNow CSA (Certified System Administrator) certification.

Competencies

Cloud Infrastructure
Infrastructure Design
IT Governance
Project Management
Risk Management
Team Leadership
COMMUNICATION SKILLS
INTERPERSONAL SKILLS
JOB KNOWLEDGE
PLANNING SKILLS

Key Skills

ServiceNow Developer/Consultant with strong expertise in ITSM, ITOM, and HRSD modules.

Soft Skills

Communication

Qualification

Any Bachelors’s Degree

Certifications