Engineer

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.
 

Position Name

Coupa Consultant
 

Experience

1-3 Years
 

Location

Hyderabad
 

Shift Timings

Client Specific
 

Job Description

Job Summary:

We are seeking an experienced SAP Coupa Consultant (1-3 years) to provide advanced support, enhancements, and bug fixes in an Application Managed Services (AMS) environment. The ideal candidate will have deep expertise in Coupa Procurement, Invoicing, and Expense Management, along with experience in troubleshooting integrations, optimizing workflows, and leading minor projects.

Key Responsibilities:

1. Incident & Problem Management

• Resolve complex tickets related to Coupa P2P (Procure-to-Pay), invoicing, approvals, and supplier management.
• Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Handle escalated issues and provide expert-level troubleshooting.

2. Enhancements & Minor Projects

• Lead small-scale Coupa enhancements, including:
• Custom approval workflows & business rule optimizations
• Advanced reporting (Coupa Analytics, custom dashboards)
• UI/UX improvements (guided buying, catalog management)
• Integration enhancements with SAP ERP (MM/FI), Ariba, or third-party systems
• Work with business teams to gather requirements, document functional specs (FSD), and execute testing (UT, SIT, UAT).

3. Bug Fixes & System Optimization

• Debug and resolve configuration issues (e.g., PO flip errors, invoice matching failures, supplier onboarding delays).
• Troubleshoot Coupa-SAP integration issues (CIF, middleware like Dell Boomi/MuleSoft).
• Perform data fixes & mass updates (e.g., correcting incorrect GL coding, re-processing stuck invoices).

4. Process Improvements & Automation

• Identify process bottlenecks and recommend automation (e.g., AI-based invoice processing, RPA for approvals).
• Optimize Coupa workflows to improve procurement efficiency.
• Support Coupa version upgrades & patches.

5. Documentation & Governance

• Maintain detailed technical & process documentation (SOPs, KB articles).
• Ensure compliance with procurement policies, SOX controls, and audit requirements.
• Conduct knowledge transfer (KT) sessions for AMS teams and business users.

Key Skills

Required Skills & Qualifications:

• 3-5 years of hands-on Coupa experience in AMS/production support with enhancements & bug fixes.
• Strong expertise in:
  • Coupa Procurement (Requisitions, POs, Catalogs)
  • Coupa Invoicing (2-way/3-way matching, approvals)
  • Supplier Portal & Punchout Catalogs
  • Expense Management (if applicable)

• Experience in Coupa-SAP integration (IDOCs, CIF, middleware).
• Ability to debug API/EDI issues and work with technical teams.
• Familiarity with Coupa Analytics & Reporting.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Excellent communication & stakeholder management skills.

Preferred Skills (Good to Have):

• Coupa Certification (e.g., Coupa Certified Implementation Professional).
• Experience with Coupa Risk Assess, Contracts, or Inventory.
• Knowledge of Coupa Admin functions (security, role management).
• Exposure to AI/ML in Coupa (Smart Invoice, Predictive Analytics).

Soft Skills

Strong Communication Skills
 

Qualification

Any Bachelor's degree
 

Certifications