LMS Admin

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.
 

Position Name

LMS & Tech Specialist (Tools & Automation Workflows)

Experience

•    3–7 years in LMS administration, automation, and e-learning tools and technologies

Location

Shift Timings

Job Description

Key responsibilities
LMS & Other L&D Tools Administration & Optimization
•    Manage SuccessFactors LMS and related L&D systems (e.g., SharePoint, survey tools, collaboration platforms).
•    Configure learning workflows (course scheduling, registration, tracking, certification renewals).
•    Oversee compliance training assignments, escalations, and reporting.
•    Maintain course catalogs, e-learning libraries, and learning journeys.
•    Design,  enable and manage automated workflow approvals, enrollment, program assignment, notifications and reminders using SuccessFactors and integrated tools.
•    Drive adoption of self-service learning and digital microlearning channels.
•    Reduce manual coordination by leveraging SharePoint, Power Automate, and other workflow automation tools.
•    Manage eLearning and other L&D tools 
•    Explore and recommend new AI-driven L&D tools (chatbots, adaptive learning, smart curation).
Data & Reporting
•    Generate learning analytics and dashboards to track participation, completion, and impact.
•    Create and maintain custom reports and dashboards using ad-hoc reporting tools to track learning metrics, compliance, and user activity.
•    Partner with Analytics & Insights Specialist to measure ROI and effectiveness.
•    Maintain accuracy and compliance in L&D data.
•    Support integration of LMS with HRIS, collaboration tools (MS Teams, SharePoint), and external learning vendors.
•    Evaluate and deploy new L&D technologies (AI-driven content curation, digital adoption tools, etc.).
Support & Governance
•    Provide technical support to learners and L&D team members on LMS usage.
•    Ensure adherence to data security, compliance, and learning governance models.
•    Document processes (SOPs) for LMS and its integrated components, and create quick reference guides for users.
Continuous improvement: 
•    Evaluate and implement new features or enhancements, and proactively identify opportunities to optimize system performance and functionality.
•    Explore and adapt AI enabled systems for optimization and performance
•    Collaborate with LBPs/ Academy leads to align LMS functionalities with learning journeys and pathways.
•    Take on additional technology or analytics responsibilities as required.

Competencies

Key Skills

Core Technical Skills:
•    SuccessFactors LMS administration (mandatory).
•    Knowledge of other LMS platforms is a plus.
•    Workflow automation (Power Automate, SharePoint Designer, or equivalent).
•    E-learning tools and standards (SCORM/xAPI, AICC).
•    Data visualization tools (Power BI, Excel/Tableau, or LMS-native analytics).
L&D Tools & Platforms:
•    SharePoint (content management, workflows, collaboration).
•    MS Teams (integration for training delivery).
•    Authoring tools (Articulate 360, Captivate, Camtasia – nice to have).
•    Survey tools (Qualtrics, MS Forms, Google Forms).
Competencies:
•    Strong problem-solving and troubleshooting skills.
•    Detail-oriented with a structured approach to process optimization.
•    Ability to work cross-functionally with HR, IT, and business stakeholders.
•    Agility to adopt and integrate emerging L&D technologies.

Soft Skills

Qualification

•    Bachelor’s in HR, IT, or related field.
•    Certification in SuccessFactors LMS (preferred).
 

Certifications