Principal Engineer

About Us

Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in  Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.

Position Name

Desktop Support L3

Experience

6-9years

Location

Bangalore/Hyderabad

Shift Timings

Rotational

Job Description

Role Overview
An experienced L3 Desktop Support Analyst with strong troubleshooting skills and a foundational understanding of engineering applications. The role involves providing advanced technical support for specialized engineering software used in design, simulation, and analysis, ensuring smooth operations for end-users across multiple engineering disciplines.
•    Provide Level 3 support for desktop environments and specialized engineering applications such as: 
o    Autodesk (AutoCAD, Revit, Navisworks)
o    Bentley (MicroStation, OpenPlant)
o    ETAP (Electrical Power Systems Analysis)
o    AVEVA (PDMS, E3D)
o    Other engineering and CAD/CAE tools as required.
•    Diagnose and resolve complex application issues, including installation, configuration, licensing, and performance optimization.
•    Collaborate with application vendors and internal engineering teams for escalations and advanced troubleshooting.
•    Perform root cause analysis and implement permanent fixes for recurring issues.
•    Maintain documentation for application support processes, troubleshooting guides, and knowledge base articles.
•    Assist in application upgrades, patches, and migrations ensuring minimal downtime.
•    Support integration of engineering applications with enterprise systems (e.g., document management, PLM tools).
•    Ensure compliance with IT security policies and software licensing agreements.
•    Provide technical guidance to L1/L2 teams and mentor them on engineering application support.
•    Experience with cloud-hosted engineering applications or remote access solutions. 
•    Exposure to ITIL processes and ticketing systems (ServiceNow). 
•    Scripting skills (PowerShell, Python) for automation.
Required Skills & Qualifications:
•    Education: Bachelor’s degree in IT, Computer Science, or related field (Engineering background is a plus).
•    Experience: 4–6 years in desktop support with at least 2 years in engineering application support.
•    Strong knowledge of Windows OS, networking basics, and virtualization concepts.
•    Hands-on experience with Autodesk, Bentley, ETAP, AVEVA or similar engineering applications.
•    Basic understanding of how engineering applications work (e.g., CAD modeling, simulation logic, project structures).
•    Familiarity with license management systems (FlexNet, Bentley SELECTserver, Autodesk Network License Manager).
•    Good problem-solving skills and ability to work under pressure.
•    Excellent communication and documentation skills.

Competencies

Key Skills

Desktop Support, Engineering Applications

Soft Skills

Communication

Qualification

Any graduate

Certifications

Added Advantage