Principal Engineer

About Us

Established in 2000 in US, we have global offices in US, UK, Europe, Mexico, Middle East, and India, with best in class infrastructure and development facilities spread across the globe. We are an end to end solution provider in  Banking & Financial Services, Telecom, Healthcare & Retail verticals and have successfully delivered $650 million worth of projects. We offer an array of services that includes Application Development, Quality Assurance, Infrastructure Management and ERP. Wissen is uniquely positioned to help you with your needs in building enterprise systems, adopting a visualisation and business intelligence stack or implementing a Digital strategy. Our expertise in a wide range of technologies such as Mobility, Analytics, Internet Of Things, Cloud Management Embedded Systems, Bigdata and Hadoop and Remote Infrastructure Management allow us to help you make an informed decision and leverage the most appropriate technology for the problem.

Position Name

Windows Server L3

Experience

6-8years

Location

Hyderabad

Shift Timings

Rotational

Job Description

Job Description:

Shift:** 24/7 rotational shifts including weekends and holidays

Key Responsibilities :· 

- Provide 24/7 L2/L3 support for Windows server infrastructure.·

- Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).·

- Resolve performance problems related to CPU, memory, and disk I/O.·

- Manage Active Directory users, groups, and policies.·

- Fix authentication and account lockout issues.·

- Apply and troubleshoot Windows Updates and patches.·

- Monitor and restore backups; resolve backup failures.·

 - Support Hyper-V and virtual machine issues.·

- Review logs and perform root cause analysis.·

- Maintain documentation and update knowledge base.·

- Identify vulnerabilities and perform remediation.·

- Build and configure Windows Servers following CIS benchmarks.·

- Act as escalation point for IT Service Desk.·

- Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.·

- Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).·

- Conduct regular backup and restore drills every 90 days.·

- Collaborate with infrastructure architecture, application, database, and network teams.·

- Handle JIRA ticket lifecycle including creation, updates, and closure.·

- Support scheduled change windows and execute planned upgrades.·

- Participate in managing major business outages during weekends and holidays.

Qualifications·

- Bachelor’s degree in Computer Science, Information Technology, or related field.·

- 5+ years of experience in Windows Server administration and operations.·

- Strong knowledge of Active Directory, Hyper-V, and backup solutions.·

- Experience with automation tools such as Ansible and Terraform.·

- Familiarity with SCCM, Intune, Trend Micro, and Tenable.·

- Excellent troubleshooting and analytical skills.·

- Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.·

- Willingness to work in 24/7 rotational shifts including weekends and holidays.

Competencies

Key Skills

Windows, Vmware, SCCM

Soft Skills

Communication

Qualification

Any graduate

Certifications

Added Advantage