Program Manager

Role Summary
Drive end-to-end delivery of CSI & AIOps initiatives across platforms and stakeholder groups (SRE, Infra, Security, Data/AI, App teams). Own roadmaps, OKRs, budgets, risks, and ensure measurable business outcomes (reliability, cost, and productivity).
Key Responsibilities
•    Build and track roadmaps/OKRs for CSI (stability, incident reduction) and AIOps (automation coverage/ROI, noise reduction).
•    Manage scope, timelines, budgets, cost governance, resourcing, vendor coordination, and procurement.
•    Define value metrics and build executive dashboards for benefit realization.
•    Run governance: SteerCos, RAID logs, AI Risk/Security (AI TRiSM), change management, compliance gates.
•    Facilitate cross-team delivery: SRE, platform, data, security, and business stakeholders.
•    Ensure post-incident follow-through (RCAs, problem records, corrective actions).
•    Standardize intake, prioritization, and benefits tracking.
Must-Have Qualifications
•    Strong IT program/project delivery track record in Ops/Platform/Observability/AI domains.
•    Familiarity with ITIL, SRE/DevOps, and AIOps concepts.
•    Excellent stakeholder management, status reporting, and risk management.
•    Proficiency with Azure DevOps/Jira, financial tracking, and vendor management.
Nice-to-Haves
•    Certifications: PMP/Prince2, ITIL v4, SAFe, CSM, SRE Foundation.
•    Experience in cloud migrations, observability transformations, or runbook automation programs.
KPIs
•    Delivery on scope/time/cost/quality.
•    MTTR/incident volume reduction, automation coverage increase, noise reduction.
•    Stakeholder NPS and benefits realization vs. business case.
Tooling
Jira/Azure DevOps/MS Project, Nobl9, CloudHealth/KubeCost , Power BI/Tableau, Confluence/SharePoint, ServiceNow, Risk/RAID tooling, Financial trackers.